We have a full no quibble COVID refund policy for any holidays that we cancel and that refund is usually processed within 3 days. We are able to offer a refund on holidays that are cancelled due to local lockdown mandates meaning you cannot leave your home or if you are forced to self isolate due to government instructions, if evidence is provided.
DUE TO COVID-19, LIMITED FACILITIES PREVAIL SUBJECT TO GOVERNMENT INSTRUCTIONS. CLICK HERE FOR MORE INFORMATION.
Please note that we will be opening with new Cleaning and Health and Safety procedures in place. The Restaurants and Bar will operate under strict Health & Safety restrictions. When booking please assume that all other internal facilities may not be available, but we have added more external self organised activity areas such as quick cricket, rounders, foosball, table tennis and corn hole.
1/ The restaurant will be open for breakfast & snacks with a selection of items individually priced from 8.30am until 1.30pm.
2/ The restaurant will then re open at 6pm until 9pm with our house menu
3/ New Years eve we will offer an enhanced menu during early evening but pre booking is essential but in a less formal setting that our usual New Years Eve ( the bar will also close before 10).
4/ Under existing rules the bar must be vacated by 10pm.
5/ We will not be providing entertainment during any part of the break.
6/ The swimming pool will be open for pre booked private use by up to 2 separate groups of 6 in 30 minute sessions, you will need to change and shower in your accommodation as our changing and shower facilities will remain closed. The sauna spa pool and steam room remain closed.
7/ The gym is available for pre booked sessions.
8/ We are resolute in our commitment to meet all Government requirements which means we must ensure all our guests do likewise and act with the upmost respect for our staff and other guests. You must notify us in advance if you are exempt form any rules ( such as wearing masks)
9/ If government rules change we will do our best to enhance what we can offer but as we have to pre plan and pre book where appropriate we cannot guarantee any additions to the above and if you choose to continue with your booking we can only guarantee the foregoing whatever the circumstances and subject to any further restrictions imposed by government.
2021 holidays booked before December 23rd 2020 will pay 2020 tariff prices with a regular VAT rate of 20% compared to this year’s 5% rate. This cannot be combined with any other offers or discounts, other than UNISON membership. Not valid for any special offer rates. Can be withdrawn at any time.